CUSTOMER SERVICE SPECIALIST Unifeeder
CUSTOMER SERVICE SPECIALIST
LOCATION: POLAND, OFFICE: GDYNIA
- Daily contact with customers and solving all customer service issues.
- Making sure commitments towards customers are fulfilled.
- Building up business relationships through daily performance and proper communication.
- Answering sailing requests, creating pre-bookings in system.
- Booking update and checking bookings data correctness.
- Daily capacity check, capacity planning, checking deepsea vessels connections, communications with customers and other departments.
- Stowage readiness coordination, sending loading lists to terminals, preparing IMO documents.
- Coordination of cargo readiness and follow up in case of lack of cargo readiness.
- Finalizing vessel’s documentation.
- University degree in maritime transport, logistics or economics – nice to have.
- Knowledge of transportation and supply chain processes.
- Experience in maritime transport – nice to have.
- Very good command of English language.
- Good knowledge of other German or Russian language will be a strong asset.
- Good command of MS Excel.
- Good organizational skills, attention to details and scrupulousness.
- Analytical skills and creativity in idea generating and problem solving.
- Strong interpersonal skills and ability to work in a team.
- Ability to adapt to a new environment easily and openness for challenges.
- Stable and comfortable working conditions.
- Social package.
- Interesting work in an international environment and great opportunity of professional development.
- Good atmosphere among young, dynamic and full of positive energy team.
In order to apply for the job position, please send your CV and cover letter in English to:
Unifeeder is a Danish company which in the last 30 years has specialised in Northern European Feeder and Shortsea traffic. Our fleet consists of approx. 35 vessels which carry approx. 2m TEUs annually. We are approx. 350 employees in offices in Aarhus, Copenhagen, Drammen, Helsinki, Hamburg, Rotterdam, Gdynia, Stettin, Felixstowe, Boston (UK), Tallinn, Klaipeda and St Petersburg.